Resolving 2nd and 3rd line level incidents, mailbox queries and work orders.
Providing cover for key sporting events.
Investigating, resolving or escalating major incidents.
Completing system maintenance and BAU activities for CDN and Networks.
Carrying out traffic manipulation for scheduled maintenance or mitigation of live issues.
Completing the daily firewall pushes across various security platforms.
Monitoring the network estate proactively and responding to alerts.
Responding to escalations from internal teams such as IT Operations.
Receiving and providing detailed handovers to day shift employees and management.