Network Engineer (Night Shift)
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Full Time
Closes 26/01/22
Full Time
Closes 26/01/22
Who we are looking for
A Network Engineer to be responsible for the first time fix of live issues, whilst facilitating general support requests across the Network Engineering and Content Delivery Network (CDN) Teams.

You will join a team of highly skilled, support focused, Network and CDN Engineers who work the day shift in our global 24/7 business.

You will be the first point of contact for issues outside of daytime office hours, working a 7 nights on, 7 nights off shift pattern. This will include investigating and resolving both Network and CDN related issues, along with patching and upgrading Network and CDN equipment.

Other activities within the role will include completing daily checks, managing our work queues, working on problems and configuring of a wide range of Network and CDN products.

We are looking for a skilled, enthusiastic, self-motivated individual who has a proven track record of working in a similar support focused role within a 24/7 operational environment.
Preferred skills and experience
Solid understanding of network fundamentals.
Exceptional problem solving and troubleshooting ability with a high attention to detail.
Excellent communicator both verbally and written.
Solid team player with excellent time management.
Self-starter with the ability to work without supervision.
Experience in network monitoring and alert management.
Product upgrade experience is desirable.
Experience of firewall, load balancing, DDOS mitigation and caching products is desirable.
Experience with traffic manipulation is desirable.
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Main Responsibilities
Resolving 2nd and 3rd line level incidents, mailbox queries and work orders.
Providing cover for key sporting events.
Investigating, resolving or escalating major incidents.
Completing system maintenance and BAU activities for CDN and Networks.
Carrying out traffic manipulation for scheduled maintenance or mitigation of live issues.
Completing the daily firewall pushes across various security platforms.
Monitoring the network estate proactively and responding to alerts.
Responding to escalations from internal teams such as IT Operations.
Receiving and providing detailed handovers to day shift employees and management.
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Want to become part of the team?
The benefits of working with us
We were founded here in 2000 out of a portacabin, and now have bespoke global corporate headquarters in the city.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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