Infrastructure Engineer, Systems Operations
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Full Time
Closes 08.04.20
Full Time
Closes 08.04.20
Who we are looking for
An experienced Infrastructure Engineer to provide specialist support and lifecycle management for enterprise scale compute and storage platforms on traditional and cloud native technologies.

The Systems Operations team is responsible for ensuring availability and continuity of mission critical platforms that underpin our highly demanding products and services. To support direction and growth, the team requires a breadth and depth of skills and experience.

As an experienced engineer, consideration will be based on your technical ability and soft skills. You will be primarily focused within one of the following technology domains: Operating System (Windows/Linux) and Containerisation, Storage and Backup or Virtualisation.

Cross skilling is encouraged and your progression will be supported with development plans, training, and technical mentoring from Technical Leads and Architects.

You may be required to provide on call coverage which will require a weekend in office presence on a rota basis and out of hours support.
Preferred skills and experience
Tenacious, passionate and willing to take ownership.
Effective time management, organisation and work prioritisation to meet deadlines while maintaining excellent attention to detail.
Logical approach to solving problems under pressure and an active communicator on technical issues.
Windows and/or Linux (Red Hat derivatives) systems and services.
Community and/or commercial containerisation technologies.
Hypervisor (VMware) and Hyper Converged Infrastructure.
Highly available enterprise SAN, NAS and Object storage services.
Scripting/development skills in preferably one or more of the following - bash, Python, Golang, PowerShell.
Experience automating and managing infrastructure at scale using tools such as Ansible, Jenkins and Chef is an advantage.
Collecting and visualising metric and log data using tools such as Splunk, Elastic or Prometheus.
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Main Responsibilities
Providing a quality and personable support experience to the business.
Incident, Request, Change, Problem and Knowledge management (ITIL).
Using system data and tools to gain deep insight into the platforms for troubleshooting and proactive problem analysis.
Recognising areas for continuous improvement through improved system monitoring and visibility, while automating the simple and simplifying the difficult.
Collaborating with other technology specialists within the teams. Challenging what we do, identifying how to maximise our current technology investment, and recognising how we can benefit from emerging technologies.
Integrating new services into the Operations space that have minimal operational overhead (automated, measured and maintainable).
Performing system maintenance, upgrades and IT service continuity testing activity.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Event Gifts
Your big occasions deserve to be celebrated.
We were founded here in 2000 out of a portacabin, and now have bespoke global corporate headquarters in the city.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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Postal applications for UK based roles only should be addressed to:

Human Resources Department,
Hillside (Shared Services 2018) Limited,
bet365 House
Media Way

For postal applications for roles based outside the UK please call +44 1782 684938 for the relevant contact details.

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