Resolving 2nd line incidents.
Assigning incidents to the 3rd line team as well as acquiring knowledge from 3rd line teams.
Resolving incidents and queries for senior management.
Investigating and escalating MIs to Major Incident Managers.
Completing system maintenance, alongside overnight escalations and call outs.
Managing the domain portfolio.
Managing mobile assets.
Creating and maintaining Active Directory groups.
Applying and maintaining folder permissions or shared drives.
Managing inbound and outbound mail flow.