Ensuring that regulatory compliance is a key consideration in any changes planned and released to the live environment.
Creating and maintaining relevant accurate documentation.
Engaging necessary stakeholders prior to approving change requests to progress into the live environment, so that all relevant risks are assessed at the appropriate level, where applicable.
Engaging necessary stakeholders to ensure processes are understood and are working as effectively as they can be for the implementation teams.
Ensuring traceability of changes against each and every configuration item is achieved.
Processing change requests in a timely manner according to the change policy whilst ensuring they are recorded and stored accurately.
Highlighting changes which do not conform to standards.
Contributing to the production of the Forward Schedule of Change for review.
Helping to resolve queries to ensure that all appropriate changes take place.
Acting as first point of contact for business and regulatory change queries.