Application Delivery Engineer
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Full Time
Closes 15.04.20
Full Time
Closes 15.04.20
Who we are looking for
An Application Delivery Engineer to deliver continual service improvements of internal business services and applications to our employees.

The team provides engineering services for a wide range of highly available technologies which underpin the delivery of back office services and applications.

A core focus of the role is the delivery of virtualised applications and desktops across multiple sites, both in the UK and abroad, and to remote business consumers. You will be working in both an engineering and support capacity across a variety of technologies.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology's greatest challenges.
Preferred skills and experience
Experience of working on highly available large scale enterprise platforms.
Demonstrable experience of the Microsoft stack and associated technologies, Windows Server, RDS, Microsoft Group Policy, IIS, DNS and DHCP. Microsoft App-V desirable.
Windows Desktop and Linux operating system knowledge.
Previous experience of deploying or supporting a virtualisation hypervisor such as VMware ESX or Citrix Hypervisor.
Experience and knowledge of Citrix Virtual Apps and Desktops. Citrix Certification CCA-V or CCP-V desirable.
Strong troubleshooting methodology and experience of troubleshooting production system issues.
Ability to manage conflicting priorities, work independently, multitask and meet tight deadlines within a fast paced environment.
Experience of delivering structured technical projects.
Can do attitude and willingness to learn new skills.
Ability to present and communicate technical ideas to senior business stakeholders.
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Main Responsibilities
Providing 3rd line support for back office and virtualisation platforms.
Progressing Technical escalations and change requests.
Maintaining uptime, capacity and availability of all platforms with the remit of the post.
Troubleshooting and resolving service affecting issues within the remit of the post and responding to technical issues escalated to the team and restoration of services within expected timescales.
Contributing to a problem analysis investigation role.
Planning and delivering complex system upgrades and maintenance programmes.
Analysing services and making service improvement recommendations.
Communicating effectively with senior managers and stakeholders when handling escalated incidents or issues.
Creating and maintaining accurate technical documentation, including systems configuration, processes, test and project plans.
Analysing performance optimisation and tuning.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Event Gifts
Your big occasions deserve to be celebrated.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Long Service Awards
A thank you for your dedication and loyalty.
Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester’s buzzing city centre. In recent years the city has become a hub of technology and creative industries.
Our location
  • Often described as the UK’s second city, living costs in Manchester are around 30% cheaper than London.
  • Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
  • Manchester is passionate about sport and has two Premier League football teams.
  • Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.
What we get up to
Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product.
Some location benefits
Nearby Restaurants and Shops
Tea and Coffee Service
Great Commuter Links
City Centre Location
Show More Information Close View Manchester Vacancies
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Postal applications for UK based roles only should be addressed to:

Human Resources Department,
Hillside (Shared Services 2018) Limited,
bet365 House
Media Way

For postal applications for roles based outside the UK please call +44 1782 684938 for the relevant contact details.

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