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Dutch Language Customer Account Advisor (Hybrid)

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Overview

Operations

Full Time

Closes 14/06/23

Sliema

Full Time

Closes 14/06/23

Who we are looking for

Positive, confident and enthusiastic Customer Service Advisors with the desire to help, guide and assist our customers with their account queries and complaints.

Working within our energetic and multicultural work environment, this role presents you with a variety of topics including betting, payments, verification and general account queries. You will assist our customers via Live Chat, email and telephone and play a fundamental part in their bet365 experience.

Offered on a full time basis and requiring a flexible approach to working hours, you will support the busy sporting calendar by working a shift pattern spread across any five days from seven, including public holidays and weekends.

In return, we offer an attractive salary, career progression, a generous bonus scheme paired with a wide range of other benefits. To name a few, you will receive free gym membership, birthday leave, free snacks and health insurance amongst others.

This role is included in our hybrid working policy which takes blended approach to both office and home working.

Preferred skills and experience

Fluent verbal and written communication in Dutch language.
Good verbal and written communication skills in English.
Passion for delivering exceptional Customer Service.
Ability to multi-task and prioritise.
Effective problem solving.
Competent computer literacy skills.
Experience in a customer-facing role preferred but not essential.

Main Responsibilities

Providing a positive customer experience and first time resolution when assisting customers with queries and complaints.
Liaising with internal departments in English order to resolve our customers’ queries.
Responding to customer queries in a timely manner via Live Chat, email and telephone.
Using internal tools to assist and take ownership of your customer query.
Investigating issues thoroughly and escalating queries where necessary.
Maintaining knowledge of policies, procedures and licensing requirements.
Promoting safer gambling.

Want to become part of the team?

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The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Health Insurance

Reassurance for your health and wellbeing.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

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