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Customer Verification Advisor, Documents Administration (Twilight Shift)

Apply Now

Overview

Operations

Full Time

Closes 28/05/24

Stoke-on-Trent

Full Time

Closes 28/05/24

Who we are looking for

We are looking for bright, inquisitive and enthusiastic individuals to join our team.

The ideal candidate will play a key role in reviewing customer’s registration details and verifying documents in line with company processes.

The twilight shift working week runs Monday through to Sunday and is followed with 7 days off. A typical shift - Monday to Friday will start at 14.30 and finish at 02:00 and Saturday to Sunday will start at 14:45 and finish at 02:00. Successful applicants should be available to work any 5 days from 7 between the hours of 07:00 and 23:00 to complete their training.

In return, we offer a competitive salary, generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £27,214.20 per annum upon successful completion of training.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.

Preferred skills and experience

Excellent attention to detail.
Good investigative skills.
Ability to learn.
Ability to work to high standards when under pressure.
Ability to prioritise tasks.
Effective communicator at all levels.

Main Responsibilities

Verifying identification documents provided by our customers.
Reviewing customers’ registration details.
Using internal/external sources to verify our customers.
Assisting other departments with verification queries.
Ensuring compliance with our Company verification processes.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Employee Discount Programme

An exclusive programme with opportunities to save money with hundreds of retailers.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

Still not found what you're looking for?

Apply now

Fill in your contact details below

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Please upload the following documents
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The file size cannot exceed 7MB.
The file name cannot include any special characters and/or empty spaces.
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