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Customer Service Advisor (Twilight Shift)

Apply Now

Overview

Operations

Full Time

Closes 14/05/24

Stoke-on-Trent

Full Time

Closes 14/05/24

Who we are looking for

We are looking for customer focused individuals to join our twilights team.

Experience is not always necessary as from your first day, you will learn and develop vital skills in our dedicated training centre. Your support continues with our specialised induction team, who welcome you with a comprehensive hands-on training program.

We know that career progression is important, therefore, we invest in you and your career where our advisors have the opportunity to be our future instructors, team leaders and supervisors.

This role involves working seven shifts Monday through to Sunday, followed by seven thoroughly deserved days off. A typical shift consists of working 13:45-01:15, however flexibility may be required during major sporting events.

The starting salary for this position is competitive increasing to £29,484 per annum upon successful completion of training.

In return, we offer an annual bonus scheme, Company pension and a wide range of other benefits including a day off for your birthday.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.

Preferred skills and experience

Excellent listening skills.
Excellent communication skills.
Passion for delivering exceptional customer service.
Willingness to learn.
Attention to detail.
Ability to multi-task.
Effective problem solver.
Competent computer, literacy and numeracy skills.
Adaptability.

Main Responsibilities

Assisting our global customers with their queries.
Providing a first time resolution to customer queries.
Using internal tools to assist and take ownership of customer enquiries.
Resolving customer complaints.
Liaising with internal departments.
Escalating queries where necessary.
Investigating issues thoroughly.
Promoting safer gambling.
Maintaining awareness of policies, procedures and licensing requirements.
Communicating with customers via Live Chat and email.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Employee Discount Programme

An exclusive programme with opportunities to save money with hundreds of retailers.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

Still not found what you're looking for?

Apply now

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