German Language Customer Service Advisors

Position Ref: ECAAGER0419BW

Staffordshire

Salary

Competitive

Closing date

May 2, 2019

Description

Start your career with one of the world’s leading online gambling companies. Enjoy competitive rates of pay, increasing with experience and an excellent range of benefits.

We are looking for bright, customer focused and enthusiastic people to join our European Customer Service team. At bet365 we are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression. Additionally, as your experience grows, there is the option to work night shifts with an enhanced pay structure.

As a German Language Customer Service Advisor, you will assist our global customer base via Live Chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payment, login, verification and bet queries.

From your first day with the Company relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

Requirements

Ideal candidates will demonstrate the following:

• Fluent/native verbal and written communication skills in German
• Excellent verbal and written communication skills in English
• Passion for delivering outstanding Customer Service
• Ability to problem solve and find a resolution
• Competent literacy and numeracy skills
• Experience in a customer facing role

Candidates must be prepared to work any 5 days from 7 including weekends to cover the busy sporting calendar.

Benefits include:

• Enhanced rates of pay for evening, weekend and bank holiday work
• Performance based increasing pay structure
• Excellent bonus scheme
• Attractive pension scheme
• Favourable relocation package for non UK residents

For non UK residents, we will support you throughout the initial relocation process. We will provide you with fully furnished accommodation and, in addition to this; you will receive 2 return flights to your current country of residence.

Many more benefits are available for successful applicants.

Apply For This Job

To apply send a copy of your CV with covering letter to European.JobsMailbox@bet365.com quoting the position reference ECAAGER0419BW.

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