IT Support Engineer
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Full Time
Closes 26/01/22
Full Time
Closes 26/01/22
Who we are looking for
We are looking for an enthusiastic, focused IT Support Engineer with an eye for detail who is knowledgeable and has a genuine interest in all things PC and software related.

As we are a 24-hour business we have employees onsite at all times so we need our technical support to be on hand too. You will be covering a 24/7 shift pattern in this role.

As a team, we are responsible for resolving 2nd line incidents as well as dealing with escalations from 1st line and escalating to 3rd line teams. We provide a focused service to senior managers. The team also manage all domains within the group, as well as maintaining our mobile assets in use across the business.

We also administer elements of our Citrix and messaging platforms, alongside overnight maintenance to ensure stability.
Preferred skills and experience
Active Directory administration.
Exchange administration.
Citrix administration.
Microsoft Operating Systems (XP, Vista, 7, 10).
Microsoft Office Suite.
Excellent communicator.
Good team player.
Excellent time management and problem solving skills.
Ability to work without supervision.
Knowledge of call centre/corporate environments.
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Main Responsibilities
Resolving 2nd line incidents.
Assigning incidents to the 3rd line team as well as acquiring knowledge from 3rd line teams.
Resolving incidents and queries for senior management.
Investigating and escalating MIs to Major Incident Managers.
Completing system maintenance, alongside overnight escalations and call outs.
Managing the domain portfolio.
Managing mobile assets.
Creating and maintaining Active Directory groups.
Applying and maintaining folder permissions or shared drives.
Managing inbound and outbound mail flow.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
We were founded here in 2000 out of a portacabin, and now have bespoke global corporate headquarters in the city.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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