Assisting in shaping current and future adoption of the Azure and M365 platforms and products.
Ensuring the appropriate processes, management and control measures are in place and adopted in support of the platforms and products.
Identifying and diagnosing technical blockers and respective solution opportunities, ensuring quality solutions are implemented.
Driving the development and integration of the MS Teams platform across the organisation.
Supporting and leading technical and business responses.
Liaising with the technology and business teams where required, regarding prioritisation of adopting the Microsoft technologies.
Driving continuous improvement.
Updating all stakeholders regularly.
Analysing and understanding trends with support issues and incidents, particularly in the case where the total number of outstanding issues are increasing.
Managing and prioritising support work actively as defined.