Management Information Systems Coordinator, Support
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Full Time
Closes 27/01/21
Full Time
Closes 27/01/21
Who we are looking for
A Management Information Systems Coordinator who will be responsible for triaging work items, maintaining work tickets and acting as a centralised contact point for the team.

The MIS Support team supports many areas of the business including the operational teams, Accounts, Software Development, and other parts of MIS. The team provides support by triaging and identifying resolutions to a wide variety of technical issues, whilst working within SLAs and highlighting areas for the enhancement of working practices.

The coordinator role is the initial point of ingress for work items and is responsible for maintaining excellent customer communications throughout the lifecycle of a ticket.

You will be joining a team that is hard working, talented, enthusiastic and supports one another to achieve a mutually beneficial customer service focused goal.

The daily workload is challenging and fast paced to meet and exceed deadlines to maintain efficient productivity.
Preferred skills and experience
Excellent verbal and written communication.
Excellent attention to detail.
Proven organisational skills.
Ability to multitask, context switch and work under pressure effectively.
Enthusiastic, customer focused attitude.
Previous experience in a customer service role.
Understanding of the gambling industry and/or financial accounting advantageous.
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Main Responsibilities
Monitoring customer communications and raising work tickets where appropriate.
Understanding and identifying priority and urgency of work items.
Tracking work tickets against SLAs.
Communicating with customers on the progress of their tickets.
Highlighting recurring work items which could be automated.
Ensuring management are informed of current and incoming workloads.
Ensuring we meet the needs of the business.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Event Gifts
Your big occasions deserve to be celebrated.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Long Service Awards
A thank you for your dedication and loyalty.
We were founded here in 2000 out of a portacabin, and now have bespoke global corporate headquarters in the city.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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Postal applications for UK based roles only should be addressed to:

Human Resources Department,
Hillside (Shared Services 2018) Limited,
bet365 House
Media Way

For postal applications for roles based outside the UK please call +44 1782 684938 for the relevant contact details.

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