Management Information Systems Team Leader, Support
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Overview
Technology
Full Time
Closes 28/10/20
Stoke-on-Trent
Full Time
Closes 28/10/20
Who we are looking for
A Management Information Systems Team Leader who will be responsible for the day to day management of the support team within the department, whilst liaising with other teams across wider business.

You will lead a team that provides front line customer support for the MIS department, delivering a high level of customer service, understanding the various impacts of issues raised and interacting with the rest of the MIS department to offer a comprehensive and wide ranging service.

The team provides initial investigation and first fix of incidents, explanation of causes and is required to understand the impact to customers of a wide range of issues whilst working within predefined timescales. The technology stack includes MSSQL Server, SSRS, SSIS, PostgreSQL and Excel.

As well as the day to day management of the team, you will ensure a high quality of work is produced, whilst always looking to improve the systems and processes to better handle the challenges of a rapidly changing company.

MIS provide information to all stakeholders across the Company and are key in providing the necessary insights to those users to assist in their job roles.
Preferred skills and experience
Adept at prioritisation, delivery and driving efficiency in a high throughput environment.
Highly organised and adaptable, capable of managing multiple substantial work streams simultaneously.
Delivery focussed.
Ability to multi task in a pressured environment.
Ability to understand technical vernacular and accurately communicate to technical and non-technical staff.
Excellent communication skills, both verbal and written.
Great interpersonal skills with the ability to inspire and motivate team members so that they work harmoniously and effectively.
Experience of leading technical staff would be advantageous.
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Main Responsibilities
Managing a busy team of Support Engineers with varying degrees of skill and experience.
Prioritising, triaging, assigning and tracking of work requests.
Routing requests to the correct or most appropriate team either within MIS or the wider business when appropriate.
Ensuring the quality of customer interaction and code through QA and regular catch ups.
Ensuring the correct governance is applied to all work items.
Liaising with the wider business, ensuring customers receive regular communication.
Improving work practices and procedures ensuring documentation is produced when required.
Formalising support structures, methodologies, escalation, time boxing, internal and external communication.
Taking responsibility for mentoring, appraising, coaching and development of team members, ensuring that they are exposed to best practices.
Attending regular meetings with MIS management to apprise of workload, as well as escalations when required.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Event Gifts
Your big occasions deserve to be celebrated.
Stoke-on-Trent
We were founded here in 2000 out of a portacabin, and now have bespoke global corporate headquarters in the city.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
Show More Information Close View Stoke Vacancies
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Alternatively, you can email your application to technologyjobsmailbox@bet365.com.

Postal applications for UK based roles only should be addressed to:

Human Resources Department,
Hillside (Shared Services 2018) Limited,
bet365 House
Media Way
Stoke-on-Trent
England
ST1 5SZ

For postal applications for roles based outside the UK please call +44 1782 684938 for the relevant contact details.

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