Providing a quality and personable support experience to the business.
Incident, Request, Change, Problem and Knowledge management (ITIL).
Using system data and tools to gain deep insight into the platforms for troubleshooting and proactive problem analysis.
Recognising areas for continuous improvement through improved system monitoring and visibility, while automating the simple and simplifying the difficult.
Collaborating with other technology specialists within the teams. Challenging what we do, identifying how to maximise our current technology investment, and recognising how we can benefit from emerging technologies.
Integrating new services into the Operations space that have minimal operational overhead (automated, measured and maintainable).
Performing system maintenance, upgrades and IT service continuity testing activity.