Providing a quality and personable support experience to the business.
Understanding Incident, Request, Change, Problem and Knowledge management (ITIL).
Recognising areas for continuous improvement through improved system monitoring and visibility, while automating the simple and simplifying the difficult.
Collaborating with other technology specialists within the teams to challenge what we do, identify how to maximise our current technology investment, and recognise how we can benefit from emerging technologies.
Using system data and tools to gain deep insight into the platforms for in-depth investigations and proactive problem analysis.
Taking part in infrastructure managed works including testing, validation, refresh and migration activity.
Performing system maintenance, upgrades and IT service continuity testing.
Covering potential on-call, weekend and out of hours support, on a rota basis.
Collecting and visualising metric and log data using tools such as Splunk, Elastic or Prometheus.