Reviewing and defining knowledge management processes.
Creating, publishing and updating knowledge articles.
Utilising the knowledge base resources to design a training module for clients and colleagues to help them access the knowledge management tools.
Encouraging other team members to share knowledge effectively and efficiently.
Reporting on knowledge management activity and using the data to initiate continual improvement to the processes and practices.
Transforming the ideas of management and implementing appropriate solutions.
Acting as a mediator to answer the queries from clients and colleagues about the knowledge management products.