IT Knowledge Management Specialist
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Full Time
Closes 16/06/21
Full Time
Closes 16/06/21
Who we are looking for
An IT Knowledge Management Specialist to develop the knowledge management capability across the IT Service and support teams, ensuring continuous improvement and promotion.

You will aid in establishing an IT knowledge management capability while managing its continued use and promotion throughout the business. You will also be responsible for managing the current knowledge management practices while designing and implementing new knowledge articles and processes.

We are looking for an IT specialist who has previously fulfilled a similar role, or operated within an established knowledge management framework.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Demonstrable experience in an IT knowledge management capability or SME in previous roles.
Experience of using and managing ITSM toolsets e.g. BMC.
Understanding of Service Management Methodologies and best practices.
Stakeholder management and ability to collaborate with people from different disciplines.
Self-motivation with ability to use initiative and prioritise proactively.
Outcome focused, delivering at pace and successfully.
Excellent planning and resource planning skills.
Experience with service quality development and management.
Demonstrable evidence of driving continuous improvement.
Ability to give and receive feedback while being open to ideas.
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Main Responsibilities
Reviewing and defining knowledge management processes.
Creating, publishing and updating knowledge articles.
Utilising the knowledge base resources to design a training module for clients and colleagues to help them access the knowledge management tools.
Encouraging other team members to share knowledge effectively and efficiently.
Reporting on knowledge management activity and using the data to initiate continual improvement to the processes and practices.
Transforming the ideas of management and implementing appropriate solutions.
Acting as a mediator to answer the queries from clients and colleagues about the knowledge management products.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Life Assurance
Peace of mind for your family in any eventuality.
Income Protection
Your income is protected, just in case.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Long Service Awards
A thank you for your dedication and loyalty.
We were founded here in 2000 out of a portacabin, and now have bespoke global corporate headquarters in the city.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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Alternatively, you can email your application to or post it to:

Human Resources Department,
Hillside (Shared Services) Limited,
bet365 House,
Media Way, Stoke-on-Trent,
ST1 5SZ.

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