Business Systems Analyst
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Overview
Technology
Full Time
Closes 20/10/21
Stoke-on-Trent
Full Time
Closes 20/10/21
Who we are looking for
A Business Systems Analyst to work with the business and the internal development and application teams to enhance our application portfolio.

Business Systems Solutions is an exciting new function set up to support the continual growth of the wider business. The team utilises various technologies to provide custom built solutions or implement 3rd party products and services to support processes within the business to drive effectiveness, efficiency, scalability and sustainability.

You will be responsible for producing documentation, providing information to the team and working with the business to understand their processes and practices. You will be instrumental in researching and recommending potential solutions including custom software, 3rd party products and SAAS services. You will become the subject matter expert for a range of products.

This is a challenging and fast-paced environment and you should be comfortable with regular context switching and have the ability to retain and recall information swiftly and accurately.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Commercial experience as a Product or Business Analyst.
Experience writing technical documentation.
Ability to understand technical vernacular and accurately communicate to non-technical staff.
Excellent communication skills both verbal and written.
Strong attention to detail.
Ability to handle multiple streams of work simultaneously.
Ability to react well to rapidly changing requirements with a positive attitude.
Self-motivated with a strong drive to succeed.
Experience of working with a development team and receptive to feedback.
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Main Responsibilities
Writing technical and non-technical documents to a high standard.
Gaining a detailed understanding of the current product suite in order to provide valuable insight and guidance to the team, and to the wider business.
Producing and maintaining post-release documentation and change capture.
Integrating into the development function in order to provide a link between the wider business and their requirements and the technical information required by the team.
Ensuring that requirements from the business are accurate and complete while understanding the feasibility of the software and products to communicate accurately with all parties.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Long Service Awards
A thank you for your dedication and loyalty.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Stoke-on-Trent
We were founded here in 2000 out of a portacabin, and now have bespoke global corporate headquarters in the city.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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