Using Bulgarian to communicate efficiently with our customers.
Liaising with English-speaking internal departments in order to resolve our customers’ queries.
Providing a positive customer experience and first time resolution.
Responding to customer queries in a timely manner via Live Chat, telephone and email.
Using internal tools to assist and take ownership of your customer query.
Escalating queries where necessary.
Investigating issues thoroughly.
Promoting safer gambling.
Maintaining awareness of policies, procedures and licensing requirements.