Bulgarian Language Customer Service Advisor
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Full Time
Closes 30/06/21
Full Time
Closes 30/06/21
Who we are looking for
A positive, confident and enthusiastic Bulgarian Customer Service Advisor with the desire to help, guide and assist our customers with their account queries and complaints.

We have a fantastic opportunity for you to utilise your invaluable language skills in our fast-paced and successful department. Our energetic and vibrant Contact Centre is where you will respond to our customers’ Live Chat, telephone and email communications. There are a variety of queries and complaints to resolve, including: betting, payments, verification, login and general account queries.

We focus heavily on training and invest our time to develop you and your skills. You may not have any sports or betting knowledge, but due to our dedicated and comprehensive training plan we have the facilities to support and progress you as an individual.

This position is offered on a full time basis requiring a flexible approach to working hours, working any five days from seven, including evenings and bank holidays. In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.
Preferred skills and experience
Passion for delivering exceptional customer service.
Good people skills.
Fluent/Native verbal and written communication skills in Bulgarian.
Excellent verbal and written communication skills in English, with ability to translate between English and Bulgarian.
Ability to multitask, with attention to detail.
Solution oriented.
Competent computer, literacy and numeracy skills.
Experience in a customer-facing role preferred but not essential.
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Main Responsibilities
Using Bulgarian to communicate efficiently with our customers.
Liaising with English-speaking internal departments in order to resolve our customers’ queries.
Providing a positive customer experience and first time resolution.
Responding to customer queries in a timely manner via Live Chat, telephone and email.
Using internal tools to assist and take ownership of your customer query.
Escalating queries where necessary.
Investigating issues thoroughly.
Promoting safer gambling.
Maintaining awareness of policies, procedures and licensing requirements.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
We were founded here in 2000 out of a portacabin, and now have bespoke global corporate headquarters in the city.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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Still not found what you're looking for?
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Alternatively, you can email your application to europeanjobsmailbox@bet365.com or post it to:

Human Resources Department,
Hillside (Shared Services) Limited,
bet365 House,
Media Way, Stoke-on-Trent,
ST1 5SZ.

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Thank you for applying for one of our vacancies, we will review your application and should be in touch with you within the next 14 days.
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We have received your details
Thank you for getting in touch, we will email you if an opportunity becomes available that is relevant to the information on your CV.