European Customer Service Advisor, German language
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Overview
Operations
Full Time
Closes 06.05.20
Sliema
Full Time
Closes 06.05.20
Who we are looking for
A German speaking Customer Account Advisor you will join the European Customer Service team to support the Company’s operation at our offices based in Malta.

You will assist our global customer base via Live Chat, telephone and email. You will be assisting our customers with a wide variety of account queries including payments, login, verification and betting queries.

From your first day with the Company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.

A competitive salary and benefits package will be provided to the successful applicants.

Candidates must be prepared to work any five days from seven including weekends.
Preferred skills and experience
Fluent/Native verbal and written communication in German language.
Excellent verbal and written communication skills in English.
Passion for delivering outstanding Customer Service.
Ability to problem solve and find a resolution.
Competent literacy and numeracy skills.
Experience in a customer facing role.
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Main Responsibilities
Providing support to our customer base via Live Chat, telephone and email.
Reviewing and escalating queries from customers to your superiors when required.
Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries.
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Event Gifts
Your big occasions deserve to be celebrated.
Sliema
In 2015 we opened our office in the heart of one of Malta's popular town centres.
Our location
  • Sliema is a modern commercial and social hub with many traditional restaurants, cafes and stylish shopping malls nearby.
  • Cross Marsamxett Harbour via ferry in only 15 minutes to arrive at Malta's capital city, Valletta.
  • We are located on Tigné Point with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities.
What we get up to
Malta is our main operational gambling hub housing our Senior Operational Sports and Gaming Management, together with operational teams and associated licenses.
Some location benefits
Nearby Restaurants
Tea and Coffee Provided
Beaches and Outdoor Activities
Nearby Shopping Malls
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Postal applications for UK based roles only should be addressed to:

Human Resources Department,
Hillside (Shared Services 2018) Limited,
bet365 House
Media Way
Stoke-on-Trent
England
ST1 5SZ

For postal applications for roles based outside the UK please call +44 1782 684938 for the relevant contact details.

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