CRM Coordinator
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Full Time
Closes 04/11/20
Full Time
Closes 04/11/20
Who we are looking for
A CRM Coordinator to join our team at our offices based in Malta to support the continued growth of our Gaming products.

You will be responsible for planning and implementing a wide range of CRM initiatives, providing key insights to optimise future campaigns and customer experience.

You will have a confident approach to customer focused communication and campaign execution, ideally with previous experience in CRM. You must possess excellent communication skills, both written and verbal, with a creative mind set as well as being target driven with a focus on both tactical and strategic business goals.
Preferred skills and experience
Strong analytical skills with the ability to interpret value from data.
Keen eye and attention to detail.
Good team player, with ability to work on own initiative.
Outstanding organisational skills.
Excellent written and verbal communication skills.
Enthusiastic and self-driven attitude.
Ability to multi-task and prioritise work under pressure.
High proficiency in all Microsoft Office products.
Understanding of customer lifecycles and communication strategies.
Previous experience in CRM and gaming is ideal.
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Main Responsibilities
Planning and co-ordinating promotional campaigns from concept through to launch and post evaluation.
Reporting on campaign performance; extracting key insights in a clear and concise format.
Adopting a data driven approach and monitoring customer behaviours to optimise promotions.
Testing user journeys and using backoffice systems; ensuring CRM is delivered to the highest standard.
Identifying key areas and gaps to help drive improvements and bring about change.
Maintaining and proactively improving own product, promotional and tool knowledge.
Ensuring promotions adhere to quality standards and within regulatory frameworks.
Monitoring competitor trends and best practices, ensuring all promotions are competitive.
Building and maintaining effective relationships with key stakeholders.
Working closely and collaborating with a team to ensure the department objectives are met.
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Want to become part of the team?
The benefits of working with us
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Bonus Schemes
Recognition for your performance and hard work.
Life Assurance
Peace of mind for your family in any eventuality.
Income Protection
Your income is protected, just in case.
Life Event Gifts
Your big occasions deserve to be celebrated.
Long Service Awards
A thank you for your dedication and loyalty.
In 2015 we opened our office in the heart of one of Malta's popular town centres.
Our location
  • Sliema is a modern commercial and social hub with many traditional restaurants, cafes and stylish shopping malls nearby.
  • Cross Marsamxett Harbour via ferry in only 15 minutes to arrive at Malta's capital city, Valletta.
  • We are located on Tign√© Point with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities.
What we get up to
Malta is our main operational gambling hub housing our Senior Operational Sports and Gaming Management, together with operational teams and associated licenses.
Some location benefits
Nearby Restaurants
Tea and Coffee Provided
Beaches and Outdoor Activities
Nearby Shopping Malls
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Postal applications for UK based roles only should be addressed to:

Human Resources Department,
Hillside (Shared Services 2018) Limited,
bet365 House
Media Way

For postal applications for roles based outside the UK please call +44 1782 684938 for the relevant contact details.

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