Identifying and explaining why specific data has been returned by a business process, using a variety of techniques on a number of disparate technologies.
Investigating failures in processes, typically SQL agent jobs or stored procedures.
Analysing and interpreting a wide range of different data relating to customer accounts, betting slips, banking transactions and gaming accounts.
Communicating with other departments within the Company.
Documenting incidents and contributing to the team’s knowledgebase.
Using the ticketing system for incident management and resolution.
Ensuring business needs are met.