Junior Management Information Systems Support Engineer
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Overview
Technology
Full Time
Closes 12/05/21
Manchester
Full Time
Closes 12/05/21
Who we are looking for
A Junior Management Information Systems Support Engineer to investigate any incidents that occur and escalate where necessary.

You will be part of a team that delivers great customer care and understands customer impact. You will have the interpersonal skills and enthusiasm to be helpful and the diligence to provide accurate answers as you interact across the business. The team works within predefined timescales using technologies such as MS SQL Server, SSRS, SSIS, PostgreSQL and Excel.

Management Information Systems provide information to all stakeholders across the business, by providing necessary insights to all of those users for their particular use. We are constantly challenging our team to ask questions about our data, whether that be through different technologies or simply questioning new data that did not previously exist.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Analytical and methodical approach to investigation.
Strong verbal and written communication skills.
Ability to create solution documentation.
Ability to work on multiple streams of work and change focus quickly.
Positive, customer and solution focused attitude.
Ability to work to deadlines and SLAs for completion or escalation of tasks.
Understanding of the Gambling industry or financial accounting would be advantageous.
SQL Server 2014 (or later) experience advantageous.
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Main Responsibilities
Identifying and explaining why specific data has been returned by a business process, using a variety of techniques on a number of disparate technologies.
Investigating failures in processes, typically SQL agent jobs or stored procedures.
Analysing and interpreting a wide range of different data relating to customer accounts, betting slips, banking transactions and gaming accounts.
Communicating with other departments within the Company.
Documenting incidents and contributing to the team’s knowledgebase.
Using the ticketing system for incident management and resolution.
Ensuring business needs are met.
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Want to become part of the team?
The benefits of working with us
Manchester
Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester’s buzzing city centre. In recent years the city has become a hub of technology and creative industries.
Our location
  • Often described as the UK’s second city, living costs in Manchester are around 30% cheaper than London.
  • Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
  • Manchester is passionate about sport and has two Premier League football teams.
  • Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.
What we get up to
Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product.
Some location benefits
Nearby Restaurants and Shops
Tea and Coffee Service
Great Commuter Links
City Centre Location
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Human Resources Department,
Hillside (Shared Services) Limited,
bet365 House,
Media Way, Stoke-on-Trent,
England,
ST1 5SZ.

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