Providing 3rd line support and developing existing Technology solutions, including resolution of incidents and requests.
Contributing to a technology roadmap and strategy for improvement of services, including the adoption of Cloud Technology solutions. Ensuring best use of technology to improve the user experience.
Working closely with key stakeholders to help define and deliver customer satisfaction.
Keeping up to date with technology, vendors and solutions assisting with developing and identifying improvement opportunities.
Producing and managing continuous service improvement plans, based on the use of data, management information and service targets defined and developed.
Building strong relationships across a broad set of technology teams.