IT Support Engineer
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Overview
Technology
Full Time
Closes 17/03/21
Manchester
Full Time
Closes 17/03/21
Who we are looking for
An IT Support Engineer to be responsible for the installation and configuration of hardware and software to ensure that everyone has sufficient resources to complete their job.

Your primary focus will be the Manchester office but you will also be supporting other offices remotely when required. You will need to provide support for the workforce and cooperate with other teams within IT Services to ensure all services are delivered within targets and to agreed standards.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.
Preferred skills and experience
Strong interpersonal and customer service skills.
Excellent analytical and troubleshooting skills with good attention to detail.
Strong written and verbal communication skills.
Smart thinking and positive attitude.
Ability to work independently with limited supervision.
Commercial experience working in a Service Management function.
Technical ability supporting and maintaining hardware and peripheral devices.
Experience of using a ticketing system, such as Remedy.
Experience supporting Windows 10, macOS and CentOS.
Microsoft Office Suite 2016.
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Main Responsibilities
Logging all tickets for locally reported incidents or requests.
Resolving tickets at 1st and 2nd line level and escalating to 3rd line where required to gain the fastest resolution.
Maintaining the asset register for new, reassigned and retired equipment, replenishing stock levels when necessary.
Performing desk moves and ensuring all local PC locations are documented and updated.
Responding quickly to virus alerts.
Creating and maintaining Active Directory groups.
Applying and maintaining folder permissions on shared drives.
Providing remote service for Infrastructure hardware.
Adhering to any published policies, procedures and working practices as outlined in the Standard Operating Procedure.
Taking responsibility for PC, laptop and printer commission, assignment, maintenance and decommission.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Manchester
Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester’s buzzing city centre. In recent years the city has become a hub of technology and creative industries.
Our location
  • Often described as the UK’s second city, living costs in Manchester are around 30% cheaper than London.
  • Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
  • Manchester is passionate about sport and has two Premier League football teams.
  • Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.
What we get up to
Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product.
Some location benefits
Nearby Restaurants and Shops
Tea and Coffee Service
Great Commuter Links
City Centre Location
Show More Information Close View Manchester Vacancies
Still not found what you're looking for?
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Alternatively, you can email your application to technologyjobsmailbox@bet365.com or post it to:

Human Resources Department,
Hillside (Shared Services) Limited,
bet365 House,
Media Way, Stoke-on-Trent,
England,
ST1 5SZ.

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