Logging all tickets for locally reported incidents or requests.
Resolving tickets at 1st and 2nd line level and escalating to 3rd line where required to gain the fastest resolution.
Maintaining the asset register for new, reassigned and retired equipment, replenishing stock levels when necessary.
Performing desk moves and ensuring all local PC locations are documented and updated.
Responding quickly to virus alerts.
Creating and maintaining Active Directory groups.
Applying and maintaining folder permissions on shared drives.
Providing remote service for Infrastructure hardware.
Adhering to any published policies, procedures and working practices as outlined in the Standard Operating Procedure.
Taking responsibility for PC, laptop and printer commission, assignment, maintenance and decommission.