Managing the escalation of issues.
Supporting the organisation of a configuration management database.
Assisting in the effective capture/maintenance of configuration items and their attributes.
Ensuring that traceability of change against all configuration items is achieved.
Ensuring that regulatory compliance is a key consideration in any changes planned.
Taking responsibility for the creation and maintenance of relevant accurate documentation.
Assisting in ensuring that any supplier changes that impact bet365 services are governed by bet365 Change Management processes.
Supporting the Change and Configuration Manager in the production and delivery of the Forward Schedule of Change.
Engaging necessary stakeholders prior to approving changes to progress into the live environment so that all relevant risks are assessed at the appropriate level, by the most appropriate agent.