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Senior Messaging Engineer

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Overview

Technology

Full Time

Closes 07/05/25

Stoke-on-Trent

Full Time

Closes 07/05/25

Who we are looking for

A Senior Messaging Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business.

You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies.

You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.

You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements.

This role is eligible for the Company’s hybrid working from home policy.

Preferred skills and experience

Experience working as a 3rd line Unified Communications Engineer.
Experience in designing, configuring and implementing solutions within an organisation.
Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
Skilled in supporting Microsoft Teams.
Maintaining, supporting and managing Cisco Ironports such as ESA.
Maintaining, supporting and managing MDM technologies, preferably Workspace One.
Experience of strategic planning and decision making to align IT with business objectives.
Ability to understand and deliver tasks and projects to our business standards.
Strong documentation skills.
Ability to work to deadlines with a pragmatic approach to administration, governance and risk.

Main Responsibilities

Maintaining and managing our core UC services and providing improvements where necessary.
Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
Participating in product evaluations, system testing and product lifecycle management.
Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
Setting up all UC applications and features, technical designs, standards and process documentation.

Want to become part of the team?

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The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Discount Programme

An exclusive programme with opportunities to save money with hundreds of retailers.

Eye Care

In a digital world, we help take care of your vision.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

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