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Senior IT Services Continuity Planner

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Overview

Technology

Full Time

Closes 17/04/24

Stoke-on-Trent

Full Time

Closes 17/04/24

Who we are looking for

A Senior IT Services Continuity Planner who will focus on driving the development, maintenance and testing of our IT Service Continuity programme.

Supporting our technology and resilience strategy, you will coordinate and lead activities within the team, whilst mentoring junior team members and identifying opportunities for improvement.

You will support both the IT Resilience Manager and the team in developing, improving and implementing the IT Service Continuity (ITSC) program, and help build relationships across the Business.

You will be confident in undertaking all elements of the ITSC lifecycle including supporting the creation and maintenance of ITSC documentation, planning and validating ITSC exercises and data centre events and supporting the introduction and ITSC compliance of new technology, projects and services.

Supporting the wider technical and continuity strategy, you will focusing on the essential deliverables and processes of that deliver effective IT Service continuity capabilities.

This role is eligible for inclusion in the Company’s hybrid working from home policy,

Preferred skills and experience

Demonstrable project management skills to support data collection, delivery and sign off of milestones, whilst managing changing priorities.
Operate effectively as a member of the team, while also being capable of working autonomously.
Ability to communicate effectively at all levels with a high level of persuasion.
Experience operating as a liaison between technical development teams and non-technical teams to support requirements, whilst gathering and managing expectations.
Enterprise technology and industry best practice awareness with experience in multisite services and continuity technologies.
Knowledge of ITIL best practice methodologies including change, incident and problem management.
Previous operational experience in IT Service or business continuity related fields.
Experience of internal audits, collating evidence and presenting to auditors.
Previous experience in a similar role in the online gaming industry.

Main Responsibilities

Creating, coordinating and managing ITSC plans in collaboration with service owners across the Business, including providing recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a specific service design.
Conducting independent reviews of the plans with service owners whist validating and conducting data centre isolation testing and design and delivering the test plan.
Integrating plans into data centre site recovery operations and running books.
Ensuring plans are updated and re-tested where live exercising, incident and problem management reviews identify actions that require changes to be reflected in the plans.
Developing data centre site recovery plans to enable recovery of IT Services through the use of an associated service recovery run book or recovery sequence.
Planning and coordinating the execution of the data centre site isolation exercise schedule to validate service continuity in the event of loss of a data centre.
Building functions and metrics to track service configuration drift and assessment of remediation for ITSC plan, data centre delivery plan and run book inclusion.
Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards.
Supporting the organisation with the continual improvement program for ITSC and operational resilience.
Completing ITSC plans and run-book walkthroughs with the IT operations team.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Discount Programme

An exclusive programme with opportunities to save money with hundreds of retailers.

Eye Care

In a digital world, we help take care of your vision.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

Still not found what you're looking for?

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