Senior End User Technology Engineer
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Overview
Technology
Full Time
Closes 20/07/22
Stoke-on-Trent
Full Time
Closes 20/07/22
Who we are looking for
A Senior End User Technology Engineer to be responsible for the continual design, configuration and management of all desktop infrastructure technology on premise and in the cloud.

Reporting to the Linux and macOS Team leader you will join a highly skilled team of engineers who manage the Linux and macOS desktop estate.

You will be responsible for the deployment platforms and services, maintaining all applications and patch management activities, while managing all endpoint configuration and security. You will ensure each technology area remains operational, compliant and secure in a business that operates all year round.

Following the ITIL framework for incident and change, you will be responsible for keeping all desktop endpoints up to date and remediating any problems or vulnerabilities, while identifying and resolving any security risks. You will also provide 3rd line maintenance and support to a global desktop infrastructure.

We are looking for someone who is capable of leading and delivering project related work with minimal input from the team, technical leads and managers, whilst continually identifying opportunities to optimise and improve the performance and availability of all end user technology.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Experience with Linux, preferably Red Hat derivatives, macOS and Windows system administration. Fluency in one or more of the following: Python, Go, Bash, PowerShell or Ansible.
Exposure to containerisation technologies such as Kubernetes, Docker and OpenShift.
Experience with Virtualisation such as VMWare Workstation, ESXi and VSphere.
Experience of config management systems such as Chef, Puppet, Saltstack, Workspace ONE or JAMF.
Solid understanding of Version Control (Git) and CI/CD principles.
Strong analytical and documentation skills.
Strong interpersonal skills and aptitude to interact with many different areas of the business.
Experience of working with APIs.
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Main Responsibilities
Acting as a subject matter expert to design and implement new solutions, while reviewing new and current technology to present service improvements.
Delivering, administering, maintaining and looking after the continual service improvement of each technology area.
Producing all technical documentation associated with each platform and service such as HLD, LLDs and TDGs.
Providing 3rd line escalation to support all incidents and problem tickets while managing BAU service requests into the team.
Recording configuration standards and processes, as well as creating training material and quick guides.
Maintaining and updating of all core builds, while also implementing updates and changes of applications.
Creating reports, patch management and building images for distribution over a global network.
Testing and deployment of any packaged application.
Managing and supporting all end user technology platforms including Deployment, Security, Device Management and Application Packaging.
Training, mentoring and providing support to other team members.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Stoke-on-Trent
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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