Senior Business Systems Applications Engineer
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Full Time
Closes 27/07/22
Full Time
Closes 27/07/22
Who we are looking for
Business Systems Solutions is an exciting function within Technology set up to support the continual growth of the wider business. The team utilise various technologies to implement 3rd party products and services across on premise, SaaS and cloud solutions, supporting processes within the Business and driving effectiveness, efficiency, scalability and sustainability.

You will play a key role in supporting these tools and their users, performing root cause analysis and troubleshooting through to resolution. You will be integral to adopting a plethora of new technologies, systems and solutions, which is key to success of the Company’s growth.

You will be experienced in providing first class support for these new technologies, systems and solutions, whilst also having experience working collaboratively with business users, internal teams and external vendors to provide the best possible solution to the business.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Experience with SaaS solutions, as well as working with vendors and cloud-based technologies.
Excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations.
Great communication skills, both verbal and written.
Experience of implementing, supporting and upgrading business related systems and applications having an understanding of their architecture.
Ability to manage conflicting priorities, work independently, multitask and meet tight deadlines within a fast-paced environment.
Strong stakeholder management with people from different disciplines.
Self-motivation with ability to use initiative and prioritise proactively.
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Main Responsibilities
Being a subject matter expert for a given toolset, recommending features and functions to the internal team and business.
Taking responsibility for a wide range tools and applications including on premise, SaaS and cloud based solutions.
Managing, investigating and solving individual cases to ensure satisfactory outcomes for our customers.
Training and continual mentoring of engineers, juniors and new team members.
Investigating and escalating MI’s to major incident manager.
Providing support to the Business Systems Applications Team Leader as appropriate.
Liaising with other departments to ensure timely resolution of cases and ensuring that our customers and stakeholders are kept informed of progress.
Managing 3rd party suppliers to SLAs and forming excellent working relationships to leverage the best service.
Overseeing testing and deployment of software or application patches and upgrades to ensure compliance, security and support levels are maintained.
Ensuring availability of our systems through monitoring and reporting for both on premise and cloud hosted solutions.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Health Insurance
Reassurance for your health and wellbeing.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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