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Operations Engineer

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Overview

Technology

Full Time

Closes 08/03/23

Stoke-on-Trent

Full Time

Closes 08/03/23

Who we are looking for

An Operations Engineer to provide proactive monitoring of key infrastructure, supporting the live production environment of our website.

The IT Operations team is primarily focused on providing support for the production IT service, comprising all customer facing products and critical internal business systems.

You will be proactively monitoring the performance and capacity of the IT Infrastructure including response, investigation, escalation and resolution of incidents and changes affecting the business. To ensure that our website and its supporting Infrastructure is operating as expected you will be required to cover a 24/7 shift pattern in this role.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos.

Preferred skills and experience

Proactive approach.
Strong interpersonal and customer service skills.
Ability to make and act on decisions when under pressure.
Self managed and with the ability to work unsupervised.
Excellent analytical and troubleshooting skills with high attention to detail.
Concise written and verbal communication skills.
Quick learner with a willingness to learn new skills.
Working knowledge of computer networking and Cisco technologies.
Experience working with and troubleshooting Windows Server and Linux operating systems.
Exposure to scripting languages, including but not limited to; PowerShell, Python, Java, JavaScript, C#, C++, SQL is desirable.

Main Responsibilities

Maintaining vigilance to early warnings raised via the NOC monitoring wall and alarm console, ensuring that alerts are handled in accordance with agreed policies in a timely and efficient manner.
Ensuring service affecting incidents are responded to, appropriately logged, investigated and resolved, escalating where necessary.
Ensuring production systems are functioning correctly via the completion of the IT Operations daily checklist.
Communicating effectively with senior managers and stakeholders when handling escalated issues.
Logging requests for change and incidents in the Remedy ticketing system.
Measuring the impact of system, policy or procedural change and providing prompt and accurate feedback.
Coordinating planned maintenance work and checking for scheduling clashes for all high risk changes.
Disabling, enabling, retracting and re advertising services to facilitate planned maintenance.
Communicating with stakeholders at key times to ensure that work is proceeding according to the agreed schedule, escalating appropriately where work is delayed or does not go according to plan.
Working as the first point of contact for the production IT service and associated Infrastructure for internal departments and senior members of staff.

Want to become part of the team?

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The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Tax Free Childcare Scheme

A bit extra in your pocket to help with your little ones.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

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