Providing a quality and personable support experience to the Company.
Understanding of Incident, Request, Change, Problem and Knowledge management (ITIL).
Managing system data and tools to gain deep insight into the platforms for troubleshooting and pro-active problem analysis.
Recognising areas for continuous improvement through improved system monitoring and visibility, while automating the simple and simplifying the difficult.
Collaborating with other technology specialists.. Challenging what we do, identifying how to maximise our current technology investment and recognising how we can benefit from emerging technologies.
Performing system maintenance, upgrades and IT service continuity testing activity.
Providing potential on-call coverage, which requires weekend in office presence and out of hours support, on a rota basis.