Taking responsibility for the technical design and configuration of all End User Technology platforms and services.
Reviewing new and current technology and presenting service improvements.
Managing and supporting all end user technology platforms including Deployment, Security, Device Management and Application Packaging.
Producing all technical documentation associated with each platform and service such as HLD, LLDs and TDGs.
Providing 3rd line escalation to support all incidents and problem tickets while managing BAU service requests into the team.
Recording configuration standards and processes, as well as creating training material and quick guides.
Creating reports, patch management and building images for distribution over a global network.
Maintaining and updating of all core builds, ensuring software is reviewed and updated.
Maintaining and updating of all software packages deployed across the desktop infrastructure.
Adhering to all published processes, procedures and working practices as outlined in standard operating procedures.