Creating ITSC plans to provide recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a Service Design provided to the team.
Integration of plans into data centre site recovery plans and run books.
Coordinating the maintenance and testing program for ITSC plans including independent review and validation.
Ensuring plans are updated and re-tested where incident and problem management review requires changes to be reflected in the plan.
Developing data centre site recovery plans to enable recovery of IT services through use of an associated service recovery run book or recovery sequence.
Planning and coordinating the data centre site isolation exercise schedule to validate service continuity in the event of loss of a data centre.
Building functions and metrics to track service configuration drift and assessment ITSC plan remediation.
Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards.