Business Continuity Planner, IT Services
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Full Time
Closes 06/07/22
Full Time
Closes 06/07/22
Who we are looking for
A Business Continuity Planner to be responsible for the maintenance and testing of our IT Service Continuity (ITSC) programme, working with the IT Assurance Manager to support ongoing development.

You will support all activities that enable the team to manage an IT crisis event, as well as meet compliance requirements for ITSC planning.

Your primary goals will be the creation and validation of ITSC plans based on a design provided by the Service Design team. You will ensure plans are reviewed and exercised on a regular basis against our infrastructure, identifying gaps and recovery strategies while supporting the data centre isolation exercise schedule.

You will be responsible for supporting the team’s daily activities and agreeing priorities to meet project deadlines.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Demonstrable project management skills to support data collection, delivery and sign off of milestones, whilst managing changing priorities.
Ability to function as a member of a team while also capable of operation with little supervision or constant guidance.
Ability to communicate effectively at all levels with a high level of persuasion.
Experience working as a liaison between technical development teams and non-technical customers to support requirements gathering and managing expectations.
Enterprise technology and industry best practice awareness with experience in multisite services and continuity technologies is desirable.
Experience of ITIL best practice methodologies including change, incident and problem management.
Previous operational experience in Business Continuity, ITSC or related fields.
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Main Responsibilities
Creating ITSC plans to provide recovery processes for service failure scenarios, defining recovery time objectives and recovery point objectives based upon a Service Design provided to the team.
Integration of plans into data centre site recovery plans and run books.
Coordinating the maintenance and testing program for ITSC plans including independent review and validation.
Ensuring plans are updated and re-tested where incident and problem management review requires changes to be reflected in the plan.
Developing data centre site recovery plans to enable recovery of IT services through use of an associated service recovery run book or recovery sequence.
Planning and coordinating the data centre site isolation exercise schedule to validate service continuity in the event of loss of a data centre.
Building functions and metrics to track service configuration drift and assessment ITSC plan remediation.
Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the ITSC strategy and standards.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Income Protection
Your income is protected, just in case.
Eye Care
In a digital world, we help take care of your vision.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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