Spanish Customer Service advisor, Responsible Gambling
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Full Time
Closes 28/09/22
Full Time
Closes 28/09/22
Who we are looking for
An individual looking to join our Responsible Gambling Support team with a desire to help and support our Spanish-speaking customers.

You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.

Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling.

Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us.

The position is offered on a full time basis working any five days from seven between 07:00-23:00. In return, we offer a competitive salary, generous bonus scheme, long service recognition and a wide range of other benefits.

Successful applicants will need to provide proof of eligibility to work in the UK.
Preferred skills and experience
Exceptional listening skills.
Fluent/Native verbal and written communication skills in Spanish.
Good communication skills in English.
Motivation to put the customer first.
Effective problem solver.
Passion for adhering to policies and procedures.
Willingness to learn.
Ability to multi-task; with strong attention to detail.
Displays an understanding to customers’ needs.
Confident decision maker to support our customers.
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Main Responsibilities
Providing support to customers who demonstrate signs of problematic gambling.
Communicating effectively with our customers in Spanish.
Using internal tools to assist and take ownership of customer enquiries.
Liaising with internal departments.
Escalating queries where necessary.
Promoting safer gambling.
Awareness of policies, procedures and licensing requirements.
Applying self-exclusions to customers’ accounts.
Dealing with responsible gambling queries and complaints.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
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