Operations Technical Support Advisor
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Overview
Operations
Full Time
Closes 01/06/22
Stoke-on-Trent
Full Time
Closes 01/06/22
Who we are looking for
An Operations Technical Support Advisor who will form part of a team that play an important part in product change, whilst working together at all levels to provide exceptional service to internal and external customers.

The Operations Technical Support department is responsible for the critical testing of all day to day releases to our products and services. In addition to this you will offer 2nd line support for technical issues which affect our customers or have an impact on operational teams.

An 8 week training program will provide you with all the background technical knowledge you will need to perform the role, after which you will receive ongoing training and development to ensure you continue to progress within the Company.

This position is offered on a full time basis requiring a flexible approach to working hours, working any five days from seven.

We offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.
Preferred skills and experience
Strong drive to succeed.
Critical eye for investigating and testing of issues.
Logical approach to problem solving.
Ability and enthusiasm to learn new skills.
Excellent written and verbal communication skills.
Self-motivation with the ability to manage own workload.
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Main Responsibilities
Carrying out proactive testing to ensure products are working as expected, with an increased focus in this area at peak business times.
Completing reactive testing to replicate customer issues and determine the variables impacted.
Investigating, identifying and documenting customer and operational issues raised as a result of customer contact or in house testing.
Providing excellent service by resolving customer’s technical issues affecting all of our products and services.
Want to become part of the team?
The benefits of working with us
Stoke-on-Trent
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location
  • Historically, the area found its fortune creating world renowned pottery.
  • We benefit from great transport links due to our central location.
  • The bet365 Stadium is home to Stoke City football club.
  • Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of nearby attractions.
What we get up to
As well as being our corporate headquarters, our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Media and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility
Show More Information Close View Stoke Vacancies
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