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Japanese Language Customer Account Advisor

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Overview

Operations

Full Time

Closes 06/12/23

Stoke-on-Trent

Full Time

Closes 06/12/23

Who we are looking for

As a Japanese Language Customer Service Advisor, we are looking for positive and confident individuals who can support, advise and assist our customers in a wide range of sports and gaming queries.

We are keen to welcome candidates who are passionate about delivering high quality service using their valuable languages skills, whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.

Candidates must be prepared to work any 5 days from 7 including weekends.

This role is eligible for inclusion in the Company’s hybrid working from home policy, allowing 3 days per week to be performed at home.

Preferred skills and experience

Passion for delivering exceptional customer service.
Fluent in both spoken and written Japanese.
Previous experience in a customer facing role and a passion for delivering outstanding service.
Good verbal and written communication skills in English.
Ability to problem solve.
Competent computer, literacy and numeracy skills.

Main Responsibilities

Assisting our global customer base via Live Chat, telephone and email.
Supporting customers with a wide variety of account queries including payment, login, verification and bet queries.
Liaising with English-speaking internal departments in order to resolve customer queries.
Providing a positive customer experience and first time resolution.
Using internal tools to assist, taking ownership of customer queries.
Escalating queries when necessary.
Investigating issues thoroughly.
Promoting Responsible Gambling.
Maintaining awarenss of policies, procedures and licensing requirements.

Want to become part of the team?

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The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Tax Free Childcare Scheme

A bit extra in your pocket to help with your little ones.

Life Events and Long Service

To celebrate your big occasions, dedication and hard work.

Still not found what you're looking for?

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