IT Services Team Leader
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Overview
Technology
Full Time
Closes 23/11/22
Sliema
Full Time
Closes 23/11/22
Who we are looking for
An IT Services Team Leader that will lead a team of 1st and 2nd line Engineers responsible for the resolution of IT related issues, ensuring that our employees have access to systems and applications required to carry out their work.

IT Services are responsible for resolving technical escalations as well as delivering new technology into the business. We provide a customer first approach in an enterprise scale and fast paced business.

You will measure the performance of the team and developing individuals and be a point of contact for escalations where you will deliver process improvements.

As part of your role, you will also be conducting interviews and growing the team.
Preferred skills and experience
Knowledge of Microsoft Operating Systems.
Proficiency in Microsoft Office Suite.
Excellent communication.
Self-motivation.
Strong team work.
Excellent time management skills and ability to work under pressure.
Ability to proactively learn new skills and maintain technical knowledge.
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Main Responsibilities
Prioritising and managing the workload of the team via the ticketing system and management team.
Reviewing ticket queues and maintaining a detailed understanding of work items.
Monitoring quality of work against agreed performance criteria.
Developing the team through regular coaching and feedback sessions.
Ensuring agreed processes are understood and followed by reporting staff.
Updating all procedural documentation and templates as necessary.
Reviewing CVs and conducting interviews to recruit new staff.
Communicating effectively with stakeholders and managers across the wider business.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Health Insurance
Reassurance for your health and wellbeing.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Sliema
In 2015 we opened our office in the heart of one of Malta's popular town centres.
Our location
  • Sliema is a modern commercial and social hub with many traditional restaurants, cafes and stylish shopping malls nearby.
  • Cross Marsamxett Harbour via ferry in only 15 minutes to arrive at Malta's capital city, Valletta.
  • We are located on Tign√© Point with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities.
What we get up to
Malta is our main operational gambling hub housing our Senior Operational Sports and Gaming Management, together with operational teams and associated licenses.
Some location benefits
Nearby Restaurants
Tea and Coffee Provided
Beaches and Outdoor Activities
Nearby Shopping Malls
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