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Danish Language Customer Account Advisor (Hybrid)
Operations
SLIEMA
Not your ordinary customer service role! Joining our team of European Customer Account Advisors in Malta gives you the opportunity to support our 100 million strong global customer base through offering epic customer service.
Full Time
Closes
23/07/2025
Enthusiastic Customer Service Advisors who thrive under pressure and have the skills to consistently provide excellent service when assisting customers.
As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone.
With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays.
We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in building your sense of belonging with a variety of social and team events throughout the year. Your health and wellbeing are supported with comprehensive health insurance and a wide range of perks, including free gym access, birthday leave and onsite restaurant.
As the world’s favourite online gambling brand, you will play an important role in shaping our customer experience. You will be supporting a wide range of contacts relating to betting, payments, and account queries: you will provide guidance and solutions via Live Chat, email and phone.
With a focus on providing exceptional customer service when handling multiple queries, this full-time position requires a highly adaptable and motivated individual. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays.
We offer a competitive basic salary of €34,600 plus enhanced rates of pay, development pathways, and a rewarding bonus scheme. We also invest in building your sense of belonging with a variety of social and team events throughout the year. Your health and wellbeing are supported with comprehensive health insurance and a wide range of perks, including free gym access, birthday leave and onsite restaurant.
Preferred skills and experience
- Fluent proficiency in verbal and written Danish communication for a fast-paced environment.
- Clear communication in English, both written and verbal, to handle diverse questions.
- Passionate about exceeding customer expectations and resolving issues efficiently.
- High-level multitasking and handling multiple interactions simultaneously.
- Proven stress resilience and the ability to thrive under pressure.
- Independent problem-solving skills and initiative to resolve customer issues proactively.
- Open to feedback and personal development focused.
- Competent computer literacy, including CRM platform experience.
- Experience in a dynamic customer service environment is preferred.
What you will do
- Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
- Liaising with internal departments in English in order to resolve our customers’ queries.
- Responding to customer queries in a timely manner via Live Chat, email and telephone.
- Using internal tools to assist and take ownership of your customer query.
- Investigating issues thoroughly and escalating queries where necessary.
- Maintaining knowledge of policies, procedures and licensing requirements.
- Promoting safer gambling.
Employee Perks
Bonus Scheme
Matched pension contribution
Eye care and flu vaccinations
Health insurance
Life at bet365
We are unique global operator with passion and drive to be the best in our industry. People are our superpower and we will support you to be the best you can be.
We believe in the power of diverse perspectives and strive for our workplace to be inclusive and welcoming for all.
We believe in the power of diverse perspectives and strive for our workplace to be inclusive and welcoming for all.
Application
Danish Language Customer Account Advisor (Hybrid)
Contact Information
Application
Danish Language Customer Account Advisor (Hybrid)
Your application has been sent
Your application has been sent. We will be in touch soon with the next steps. Thanks for choosing us in becoming part of our team.
Step 1
Applied
Step2
Interviews
Step 3
Decision
