A Service Delivery Analyst who will be responsible for supporting the efficient and effective provision of IT Services to the internal customer base, ensuring a high standard of service.

Working closely with IT Service Desk, IT Support, Testing and other teams within Technology, you will be responsible for gathering, producing and maintaining a wide array of service related data, metrics and reports to support the governance of service.

You will also actively support the undertaking of data analysis and interpretation to provide service insight to all stakeholders as required.

We are looking for a highly motivated self-starter who operates with a sense of urgency, demonstrating flexibility and open to learning new and exciting technology skills.

The role will require high levels of trust, confidence and professionalism at all times, with frequent travel between our Stoke-on-Trent and Manchester offices.

This role is eligible for inclusion in the Company’s hybrid working from home policy.