Service Delivery Analyst
Apply Now
Full Time
Closes 25/05/22
Full Time
Closes 25/05/22
Who we are looking for
A Service Delivery Analyst who will be responsible for supporting the efficient and effective provision of IT Services to the internal customer base, ensuring a high standard of service.

Working closely with IT Service Desk, IT Support, Testing and other teams within Technology, you will be responsible for gathering, producing and maintaining a wide array of service related data, metrics and reports to support the governance of service.

You will also actively support the undertaking of data analysis and interpretation to provide service insight to all stakeholders as required.

We are looking for a highly motivated self-starter who operates with a sense of urgency, demonstrating flexibility and open to learning new and exciting technology skills.

The role will require high levels of trust, confidence and professionalism at all times, with frequent travel between our Stoke-on-Trent and Manchester offices.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Extensive experience in a service or IT service related reporting and analyst role within a technology function or business, working with internal customers, suppliers and technology teams.
Demonstrable experience of and certification in ITIL.
Proven ability of working under own initiative and driving change.
Demonstrable experience of prioritising and executing tasks.
Strong reporting and analytical skills.
Service focused with strong attention to detail.
Strong communication, presentation, interpersonal and creative problem solving skills.
Ability to manage within a high pressure environment.
Ability to collaborate with staff at all levels and to work either as part of a team or independently as required by the task.
Good documentation, verbal, interpersonal and creative problem solving skills.
Read more
Read less
Main Responsibilities
Creating, developing and maintaining service level and service reporting, including testing inputs and outputs where required.
Analysing data and insight across all services and teams to protect and enhance the quality of service, including analysing and understanding trends with support issues and requests.
Supporting service review meetings by capturing and maintaining action logs.
Creating, reviewing and distributing service reports while supporting service reviews and resolution processes.
Ensuring daily and proactive engagement with all stakeholders.
Helping to drive continuous improvement and proactively driving actions to improve customer satisfaction.
Documenting and ensuring adherence to any published processes and procedures, instigating changes where required.
Read more
Read less
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester’s buzzing city centre. In recent years the city has become a hub of technology and creative industries.
Our location
  • Often described as the UK’s second city, living costs in Manchester are around 30% cheaper than London.
  • Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
  • Manchester is passionate about sport and has two Premier League football teams.
  • Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.
What we get up to
Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product.
Some location benefits
Nearby Restaurants and Shops
Tea and Coffee Service
Great Commuter Links
City Centre Location
Show More Information Close View Manchester Vacancies
Still not found what you're looking for?
Apply now
Fill in your contact details below
Full name
Phone Number
Job Reference
Please upload the following documents
Or write your cover letter below
By submitting your application you are agreeing to share your personal data with us in accordance with our Recruitment Privacy Policy.
Sorry, there has been an error submitting your application
Alternatively, you can email your application to
We have received your application
Thank you for applying for one of our vacancies, we will review your application and should be in touch with you within the next 14 days.
Can't find a vacancy that suits you?
Leave your CV with us and we will contact you if a suitable opportunity comes up.
What area of work are you interested in?
  • Media
  • Operations
  • Support Services
  • Technology
  • Trading
By submitting your application you are agreeing to share your personal data with us in accordance with our Recruitment Privacy Policy.
Sorry, there has been an error submitting your application.
We have received your details
Thank you for getting in touch, we will email you if an opportunity becomes available that is relevant to the information on your CV.
bet365 uses cookies
We use cookies to deliver a better and more personalised service. For more information, see our Cookies Policy.
Manage Cookies
Performance Cookies
Performance cookies improve user experience by learning anonymously about preferences. They are used internally to provide aggregated statistics on visitors to our websites.
Essential Cookies
Some cookies are necessary for the website to operate and can't be disabled. These include:
Session Management
Manage session information and enable users to navigate through the website
Store information which enables us to remember user preference e.g. preferred language, sort types, media settings, They are also used to improve users' experience e.g. stopping users from being shown the same message twice.
Fraud Prevention
Store information which helps us stop fraudulent use of the website
Store information about how users have landed on the website. We need to record this so that we can appropriately pay our Affiliates.