Service Asset and Configuration Management Engineer
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Full Time
Closes 30/11/22
Full Time
Closes 30/11/22
Who we are looking for
Working within the team you will help to audit and maintain the data stored within the CMDB utilising various asset management toolsets.

You will need to ensure that all data is accurate and up to date, recorded correctly and that the required processes are followed for change to this dataset. Ensuring all asset management processes, policies and lifecycles are followed and the system is configured optimally to deal with the required configuration management needs.

You will be responsible for reviewing the systems, processes and polices where required to ensure we are meeting our Company and compliance needs.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Understanding of Asset Management technology and scanning tools preferably BMC Remedy and BMC ADDM/Discovery, Configuration Management tooling, databases and querying (MS SQL).
Ability to analyse complex datasets from multiple sources and demonstrate exceptional attention to detail (Excel, SQL, etc.) and present this data back or use this to calculate compliance and configuration positions.
Experience working within a configuration or service environment with varied complex applications and database architectures, with a good understanding of how these hang together including sub components that may make up a single package.
Strong communication, presentation and analytical skills with the ability to playback or query IT Management and non-technical stakeholders.
Team player with smart thinking, a can do attitude, ability to work alone with minimal supervision and ability to take personal responsibility for deliverables and work stack.
Ability to work in a fast paced environment on multiple projects with independent deadlines and deliverables, and have a very strong attention for detail.
Strong process management, document and control skills.
Good understanding of the lifecycle of assets.
ITIL v3 foundation qualification, with relevance to Configuration Management is preferred.
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Main Responsibilities
Taking responsibility for the data quality and processes surrounding the CMDB for asset and configuration management.
Verifying and auditing of the CMS along with the required start to finish processes surrounding asset lifecycle management and any associated configuration data.
Updating and maintaining the CMS, ensuring that data quality and accuracy is maintained to the highest standards.
Ensuring that our regular baseline audits are carried out so we meet our internal, Company and compliance objectives.
Helping and assisting the business with the hardware asset and configuration management of the CI’s. Ensure running configurations, service placement delivery models and principles are recorded and maintained in the CMS and adhered to especially for ITSC mapping, regulatory classifications and licensing models.
Verifying and auditing the CMS and performing service deep dives in line with service, asset and configuration reconciliation.
Working with other departments across the Company including Senior Management and other stakeholders.
Maintaining the teams BAU and KPI work streams, along with Asset Management requests. Identifying problem areas that have the ability to impact the team and working to improve or resolve these.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Long Service Awards
A thank you for your dedication and loyalty.
Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester’s buzzing city centre. In recent years the city has become a hub of technology and creative industries.
Our location
  • Often described as the UK’s second city, living costs in Manchester are around 30% cheaper than London.
  • Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
  • Manchester is passionate about sport and has two Premier League football teams.
  • Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.
What we get up to
Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product.
Some location benefits
Nearby Restaurants and Shops
Tea and Coffee Service
Great Commuter Links
City Centre Location
Show More Information Close View Manchester Vacancies
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