IT Knowledge Management Specialist
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Overview
Technology
Full Time
Closes 12/10/22
Manchester
Full Time
Closes 12/10/22
Who we are looking for
An IT Knowledge Management Specialist to work with our existing specialist to continue to expand the knowledge management capability across the IT Service and support teams, ensuring continuous improvement and promotion.

Working with the existing IT Knowledge Management Specialist you will assist with the continuous improvement and development of the knowledge function within IT Services.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.

This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
Experience of using and managing ITSM toolsets e.g. BMC.
Experience in a Knowledge, author or administration role.
Understanding of Service Management Methodologies and best practices.
Stakeholder management and ability to collaborate with people from different disciplines.
Self-motivation with the ability to use initiative and prioritise proactively.
Outcome focused, delivering at pace and successfully.
Excellent resource planning skills.
Ability to give and receive feedback while being open to ideas.
A keen attention to detail and a can do attitude.
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Main Responsibilities
Creating, publishing and updating knowledge articles.
Utilising the knowledge base resources to design a training module to provide access the knowledge management tools.
Encouraging other team members to share knowledge effectively and efficiently.
Reporting on knowledge management activity and using the data to initiate continual improvement to the processes and practices.
Transforming the ideas of management and implementing appropriate solutions.
Acting as a mediator to answer the queries from clients and colleagues about the knowledge management products.
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Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Income Protection
Your income is protected, just in case.
Tax Free Childcare Scheme
A bit extra in your pocket to help with your little ones.
Life Assurance
Peace of mind for your family in any eventuality.
Manchester
Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester’s buzzing city centre. In recent years the city has become a hub of technology and creative industries.
Our location
  • Often described as the UK’s second city, living costs in Manchester are around 30% cheaper than London.
  • Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
  • Manchester is passionate about sport and has two Premier League football teams.
  • Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.
What we get up to
Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product.
Some location benefits
Nearby Restaurants and Shops
Tea and Coffee Service
Great Commuter Links
City Centre Location
Show More Information Close View Manchester Vacancies
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