Providing a quality and personable support experience to the business.
Taking responsibility for incident, request, change, problem and knowledge management within the guidelines of ITIL.
Using system data and tools to gain deep insight into the platforms for troubleshooting and pro-active problem analysis.
Recognising areas for continuous improvement through improved system monitoring and visibility, while automating the simple and simplifying the difficult.
Collaborating with other technology specialists to challenge what we do, identify how to maximise our current technology investment and recognise how we can benefit from emerging technologies.
Integrating new services into the Operations space that have minimal operational overhead ensuring they are automated, monitored and maintainable.
Performing system maintenance, upgrades and IT service continuity testing activity.
Collecting and visualising metric and log data using tools such as Splunk, Elastic or Prometheus.
Providing on-call coverage including in-office presence on weekends and out of hours support on a rota basis.