Resolving tickets at 1st and 2nd line level and escalating to 3rd line when necessary to gain the fastest resolution.
Logging all tickets for locally reported incidents or requests.
Commissioning, assigning, maintaining and decommissioning all desktop hardware including PCs, laptops and printers.
Maintaining the asset register for new, reassigned and retired equipment, replenishing stock levels when necessary.
Performing desk moves and ensuring all local PC locations are documented and updated.
Responding quickly to virus alerts.
Creating and maintaining Active Directory groups and applying to shared drives where required.
Providing a remote hands service for infrastructure hardware.