Overview
Operations
Full Time
Closes 25/05/25
Bogotá
Full Time
Closes 25/05/25
Who we are looking for
As a Customer Account Advisor with a C1 English level you will have fantastic career opportunity in customer support services, focusing on delivering exceptional assistance to US customers. Flexibility is essential, as you will engage with customers during peak times, including evenings, weekends, and federal holidays.
Preferred skills and experience
Strong individual and team collaboration skills.
Exceptional verbal and written communication abilities.
Keen listening skills.
A passion for delivering outstanding customer service.
Eagerness to expand personal knowledge and skills.
Meticulous attention to detail.
Proficiency in multitasking within a fast-paced environment.
Innovative problem-solving capabilities.
Efficient typing, literacy, and numeracy skills.
Maintain compliance with individual licensing requirements according to regulations.
C1 English level.
Main Responsibilities
Ensuring a positive experience for our customers.
Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
Engaging with customers through live chat, phone calls, and email, while effectively and efficiently addressing their requests and complaints in a courteous and timely manner.
Conducting internal tasks to improve customer perception of our platform.
Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
Advocating for responsible gaming.
Apply now
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