Customer Verification Advisors

Position Ref: CVA0219BW




Closing date

March 20, 2019


Start your career with one of the world’s leading online gambling companies. Enjoy competitive rates of pay, increasing with experience and an excellent range of benefits.

We are looking for bright, inquisitive and enthusiastic people to join our Customer Verification team. At bet365 we are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced and rewarding environment, with fantastic opportunities for progression. Additionally, as your experience grows, there is the option to work night shifts with an enhanced pay structure.

As a Verification Advisor, you will be assisting our global customer base with the verification of their accounts. The role will involve reviewing and verifying customer documentation, and as such ideal candidates will demonstrate good analytical skills. You will also be assisting customers with a range of verification queries via Live Chat, telephone and email.

From your first day with the Company, relevant training will be provided on all aspects of the role, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role, enabling you to build your career within an innovative team.


Ideal candidates will demonstrate the following:

• Excellent attention to detail.
• Passion for delivering outstanding customer service.
• Ability to problem solve and find a resolution.
• Experience in a customer facing role.

Candidates must be prepared to work any 5 days from 7 including weekends to cover the busy sporting calendar.

Benefits include:

• Enhanced rates of pay for evening, weekend and bank holiday work.
• Increasing performance based pay structure.
• Excellent bonus scheme.
• Attractive pension scheme.

Many more benefits are available for successful applicants.

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